We hope that you love all your purchases from Moda Shop. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 7 business days of receiving your order. After this timeframe, your item would not be eligible for return.
Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE. The following items are FINAL SALE: accessories, jewelries, leggings, bodysuits, graphic tee's, pjs, beauty, makeup, face masks, sweatshirts, intimates/lingerie, swimwear and athletic wear. ITEMS MARKED FINAL SALE ON THE PACKING SLIP WILL NOT BE ACCEPTED FOR RETURN.
If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc. will not be accepted. Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
Return Instructions
You must complete the return form found in our Returns & Exchanges Portal before mailing back your items.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.
Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged Items
Damaged items must be reported within two days of the receipt of your order. Please email us at contact@modashop.us and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
Go to Returns & Exchanges Portal
